BASS INSURANCE SOLUTIONS
Privacy Policy
Effective Date: June 30, 2026
Last Updated: June 30, 2026
1. Introduction
Bass Insurance Solutions ("Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, maintain, protect, and disclose your information when you visit our website located at:
https://www.bassinsurancesolutions.com
or communicate with us through our website, telephone, email, text message, social media, appointment scheduling tools, or other communication methods.
By accessing or using our website or services, you agree to the collection and use of your information as described in this Privacy Policy.
2. Information We Collect
Depending on how you interact with Bass Insurance Solutions, we may collect the following information.
Personal Information
You may voluntarily provide:
Name
Address
Email address
Telephone number
Date of birth
State of residence
Household information
Insurance preferences
Medicare eligibility information
Income information (when applicable for Marketplace eligibility)
Health Information
When necessary to provide insurance services, we may collect information including:
Prescription medications
Physician information
Existing insurance coverage
Medicare information
Medicaid information
Protected Health Information (PHI)
Health-related information is collected only when necessary to provide insurance-related services.
Information Collected Automatically
When visiting our website, we may automatically collect:
IP address
Browser type
Device type
Operating system
Pages visited
Time spent on our website
Referring websites
General geographic location
We may use cookies, tracking pixels, and similar technologies to improve website performance and user experience.
3. How We Use Your Information
We use your information to:
Provide insurance quotes
Assist with insurance enrollment
Process applications
Compare insurance plans
Schedule appointments
Respond to inquiries
Provide customer service
Verify eligibility
Send appointment reminders
Send policy service updates
Send educational information
Improve our website and services
Comply with federal and state laws
Detect and prevent fraud
4. Artificial Intelligence & Automated Communications
Bass Insurance Solutions may use artificial intelligence (AI), automated chat technology, automated appointment scheduling tools, and automated communication systems to assist with customer service, educational information, appointment scheduling, and follow-up communications.
AI-generated information is intended to provide general educational assistance only and should not be considered individualized insurance advice or recommendations. Final insurance guidance, recommendations, and enrollment assistance are always provided by licensed insurance professionals.
5. SMS Text Messaging
If you provide your mobile telephone number and consent to receive SMS messages, Bass Insurance Solutions may send text messages regarding:
Appointment reminders
Insurance reviews
Quote requests
Enrollment assistance
Customer support
Educational information
Marketing communications (only if you have provided the appropriate consent)
Message frequency varies.
Message and data rates may apply.
You may opt out at any time by replying:
STOP
After you reply STOP, you will receive one confirmation message indicating you have been unsubscribed. You will no longer receive SMS messages unless you opt in again.
For assistance, reply:
HELP
or contact us at:
info@bassinsurancesolutions.com
Consent to receive marketing text messages is not a condition of purchasing any insurance product or service.
Wireless carriers are not responsible for delayed or undelivered messages.
6. Email Communications
If you provide your email address, we may send:
Appointment confirmations
Policy service communications
Educational newsletters
Renewal reminders
Insurance updates
Marketing communications (if you have opted in)
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.
7. Cookies, Analytics & Tracking Technologies
Bass Insurance Solutions may use cookies, Google Analytics, Meta (Facebook) Pixel, and similar technologies to:
Improve website functionality
Remember visitor preferences
Measure website performance
Analyze visitor behavior
Measure advertising performance
Improve user experience
You may disable cookies through your browser settings; however, certain features of our website may not function properly.
8. Sharing Your Information
Bass Insurance Solutions does not sell, rent, or trade your personal information.
We may share your information only when necessary to:
Submit insurance applications
Obtain insurance quotes
Assist with enrollments
Work with licensed insurance professionals
Comply with applicable laws
Respond to lawful governmental requests
Work with trusted service providers that assist in operating our business, including website hosting, customer relationship management (CRM), appointment scheduling, communication platforms, and technology providers.
These providers may access your information only as necessary to perform services on our behalf.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will never be shared with any third parties for marketing or promotional purposes.
Information may be shared with subcontractors solely to provide customer support or operational services.
9. HIPAA
When applicable, Bass Insurance Solutions complies with the Health Insurance Portability and Accountability Act (HIPAA).
Protected Health Information (PHI) is collected only as necessary to assist with insurance enrollment, policy reviews, or customer service and is handled in accordance with applicable federal and state privacy laws.
10. Data Security
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information.
However, no electronic transmission or storage method is completely secure, and we cannot guarantee absolute security.
11. Data Retention
We retain personal information only as long as necessary to:
Provide requested services
Meet legal and regulatory obligations
Resolve disputes
Maintain business records
12. Third-Party Websites
Our website may contain links to third-party websites, including insurance carriers, government agencies, scheduling services, and other providers.
Bass Insurance Solutions is not responsible for the privacy practices or content of third-party websites.
13. Children's Privacy
Our website and services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected personal information from someone under the age of 18, we will promptly delete that information from our records.
14. Your Privacy Rights
Depending on applicable law, you may have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of information where permitted by law
Withdraw consent for certain communications
Opt out of marketing communications
To exercise these rights, please contact us using the information below.
15. Changes to This Privacy Policy
Bass Insurance Solutions may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated "Last Updated" date.
Your continued use of our website after changes are posted constitutes acceptance of the revised Privacy Policy.
16. Contact Us
If you have questions regarding this Privacy Policy or how your information is handled, please contact us:
Bass Insurance Solutions
📧 Email: info@bassinsurancesolutions.com
🌐 Website: https://www.bassinsurancesolutions.com
📞 Phone: (803) 918-5306
📍 Headquartered in South Carolina, USA